Innomesh supports Mattermost as a notification platform alongside Slack and Microsoft Teams. Alert notifications are routed to Mattermost channels based on criticality level, giving your support team real-time visibility into room and device issues within their existing messaging workflow. Mattermost integration was introduced in Innomesh v3.5.2.
Overview
Mattermost is an open-source, self-hostable messaging platform. For organisations that prefer to keep communications on-premise or within their own infrastructure, Mattermost provides an alternative to cloud-hosted services like Slack or Microsoft Teams.
Innomesh sends alert notifications to configured Mattermost channels via incoming webhooks. Each alert includes the room name, device, severity, and a direct link to the alert in the Innomesh Portal.
Prerequisites
- A Mattermost instance (self-hosted or cloud) with incoming webhooks enabled
- One or more Mattermost channels designated for Innomesh alerts
- Enablement by the Innomate support team
Setting Up Mattermost Integration
Step 1: Create an Incoming Webhook in Mattermost
- In Mattermost, navigate to Integrations > Incoming Webhooks.
- Click Add Incoming Webhook.
- Select the channel to receive Innomesh notifications.
- Give the webhook a display name (e.g., “Innomesh Alerts”).
- Click Save and copy the webhook URL.
Step 2: Provide the Webhook URL to Innomate Support
Mattermost notifications are onboarded by Innomate rather than configured in the Portal. Send the webhook URL (or URLs, if you are routing by criticality) to Innomate Support, along with which criticality levels should map to each channel. Innomate will enable the notification for your tenancy and confirm once it is live.
Notification Format
Mattermost notifications include:
- Alert severity: Colour-coded indicator (Critical, High, Medium, Low)
- Room name and site
- Device name and alert description
- Direct link to the alert in Innomesh Portal
- Timestamp
Notifications are formatted for improved searchability within Mattermost (enhanced in v3.5.3).
Troubleshooting
| Symptom | Possible Cause | Resolution |
|---|---|---|
| Notifications not received | Webhook URL incorrect or expired | Regenerate the webhook in Mattermost and send the new URL to Innomate Support |
| Notifications going to wrong channel | Webhook points to a different channel | Verify the webhook is linked to the intended Mattermost channel |
| Notifications not appearing for some alerts | Routing not configured for that criticality level | Ask Innomate Support to confirm which criticality levels are mapped to each channel |