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Portal

Portal Navigation

The Innomesh Portal interface is designed around a persistent top navigation bar that provides access to all major sections. This guide covers the structure of the navigation bar, each page it links to, and the key controls available across the Portal.

The primary navigation bar runs along the top of the Portal and contains:

  • Innomesh and client logos on the left. Click either logo to return to the Hotlist.
  • Top navigation links providing access to meshIQ, Hotlist, Vitals, Rooms, Information (optional), Insights, and Assets.
  • Platform menu (the nine-dot icon) on the right, which opens a navigator for switching between Room Manager, Portal, and Documentation.
  • User menu showing your name, with access to Administration, Terms of Service, Privacy Policy, and Sign Out.
  • Theme toggle (the moon icon) for switching between light and dark mode.
  • Help icon for quick assistance.

Portal navigation bar with meshIQ, Hotlist, Vitals, Rooms, Information, Insights, and Assets, plus the platform menu, user menu, and theme toggle Navigation bar | Innomesh Portal

Portal Pages

Each top-level link leads to a dedicated page within the Portal.

meshIQ

meshIQ is Innomesh’s platform-wide AI assistant, available in preview from the first item in the navigation bar.

  • Plain-language questions about your alerts, rooms, and wider environment
  • Generated charts and graphs to help you understand your environment at a glance
  • Prefabricated catalogue queries covering common questions, tested for reliable results
📌 Since
Available from v3.6.1 (preview).

Hotlist

The Hotlist displays all active alerts across your environment in a single unified list, with the highest-severity alerts at the top. Sub-tabs group alerts by state: Active, Resolved, Suppressed, and History.

Key features include:

  • Alert search for locating specific alerts
  • Dashboard view optimised for wide-screen operations displays
  • Infrastructure alerts toggle to show alerts typically owned by Innomate (hidden by default)
  • Alert trends graph for a quick read on alert activity over time
  • Multi-field sorting across any column
  • Alert details including description, creation date, last updated, asset name, category, owner, and ticket ID
📝 Note
The Hotlist also includes an Incidents tab, which brings together higher-order issues across your environment, such as a room outage or a wider environment outage, that may not be obvious from any single alert.

Vitals

Vitals shows the health of your Innomesh infrastructure, including servers, rooms, and network status.

  • Category navigation via a dropdown menu
  • Adjustable time periods ranging from 30 minutes to 7 days
  • Fullscreen mode for operations displays
  • Individual vital controls and API inspection

Rooms

The Rooms page lists every room onboarded into your tenancy.

  • Info icon (question mark) providing quick help on the page’s tools, options, and features
  • Searchable fields covering room name, ID, zone, power status, type, and alerts
  • Rooms powered-on counter showing the number of active rooms
  • Multi-field sorting across any column
  • Quick navigation to Assets, Insights, and Live Info for any room
  • XPanel launch for Crestron touch panels (Space VC rooms)
  • Pagination with 15 to 100 rooms per page

Insights

Insights provides usage analytics and business intelligence dashboards.

  • Category navigation for switching between dashboard types
  • Time period adjustment to control the data window
  • Fullscreen mode for presentations and operations displays
  • Inspection capabilities for individual graph elements

Assets

The Assets page shows every device in your environment.

  • Info icon (question mark) providing quick help on the page’s tools, options, and features
  • Filter by applicable actions to narrow the device list (requires Innomesh Ops)
  • Multi-field sorting across any column
  • Customisable displayed fields to show only the columns you need
  • Device details including room, name, category, brand, model, hostname, IP address, IP port, MAC address, serial number, firmware, and middleware
  • Device controls available with Innomesh Ops
  • CSV download for exporting asset data
  • Pagination with 15 to 100 devices per page

Administration and User Controls

Open the user menu (your name, top right) to access Administration, Terms of Service, Privacy Policy, and Sign Out.

Administration

The Administration page (available to admin-role users) lets you enable Change Mode to halt SLA tracking across the entire environment and add custom fields to the Assets page.

Terms of Service and Privacy Policy

The Terms of Service and Privacy Policy items display the Innomesh Terms of Service and Privacy Policy text respectively.

Sign Out

Use the Sign Out option in the top-right user menu to log out of the Portal.