Portal

A high-level overview of Innomesh Portal, the monitoring and support interface for your AV environment.

A comprehensive guide to navigating the Innomesh Portal interface including the navigation bar, pages, and key controls.

Filter Portal views by site, building, or location to focus on specific areas of your AV environment.

Filter Portal and Room Manager views by user group to focus on the rooms your team is responsible for.

The Hotlist is the primary alert dashboard in Innomesh Portal, showing real-time alerts across your environment.

Understanding alert types, severity levels, thresholds, and categories in the Innomesh Hotlist.

Use the alert diagnosis tools to investigate and resolve device and room issues from the Hotlist.

View the chronological record of alert events across your Innomesh environment, including raise, claim, suppress, and resolution events.

Temporarily or permanently hide alerts for a room or device from the active Hotlist without resolving the underlying condition.

Define alert severity rules that override the default severity Innomesh assigns to alerts, including suppressing or dropping matching alerts.

Browse, filter, and manage incidents by lifecycle state from the Incidents tab of the Hotlist.

Review, edit, and resolve an incident, manage its associated alerts, and post comments.

Raise a new incident manually using the two-step Create Incident dialog.

Automatically raise incidents when alert conditions you define are met, using the three-step Incident Rules wizard.

Monitor the health of your Innomesh infrastructure including servers, gateways, and edge compute hosts.

The Vitals Infrastructure dashboard monitors server CPU, memory, storage, healthcheck response times, and VC-4 service vitals.

The Vitals Rooms dashboard reports room power, occupancy, usage metrics, maintenance status, and projector lamp hours.

The Vitals Network dashboard tracks DNS, HTTP, and TLS transactions, response times, error rates, and request latency.

The Vitals Pulse dashboard monitors devices via the IMTP protocol, tracking device status, ping frequency, and response times.

The Vitals Sight dashboard shows real-time device state across all rooms, including query metrics, errors, and response times.

The Vitals VNOC dashboard provides visual alerts monitoring, tracking active alerts over time, healthcheck, and response times.

The Vitals Custom dashboard combines visualisations from other tabs, or new visualisations tailored to your tenancy.

Overview of the Rooms page in Innomesh Portal showing room status, search, and navigation to the Room Support View.

The Room Support View provides detailed device status, live controls, and diagnostic tools for a single room.

View real-time room and device data with second-by-second updates in the Live Status pop-up window.

Overview of the Information page for managing room metadata, schematics, floor plans, and documentation.

Reference for the default set of room information fields configured in a new Innomesh tenancy, including field types, validation, and Portal behaviour.

Create custom queryable room metadata fields with derivation logic for automated data enrichment.

Create customisable summary views of room metadata using Smart Room Attributes in the Innomesh Portal Information page.

Create custom analytics graphs showing room utilisation, alert trends, occupancy patterns, and other metrics.

The Insights Rooms dashboard displays room deployment metrics including room types, most-used rooms, and powered-on trends.

The Insights Usage dashboard tracks source and device utilisation through pie charts and bar graphs.

The Insights Alerts dashboard provides alert monitoring including distribution by zone, category, room, and device type.

The Insights Proactive Support dashboard measures support team responsiveness, including response and resolution times.

The Insights Sight and Ops dashboards track Sight-enriched assets and Ops automation activity across your environment.

The Insights Consumption dashboard tracks room deployment across subscription tiers, with site and zone segregation, filtering, and export.

The Insights Custom dashboard presents client-specific dashboards tailored to your organisation's reporting needs.

Browse, search, and manage the full device inventory across your Innomesh environment.

View detailed device specifications, status, alert history, and file attachments for individual assets.

Standardise device information display using asset profiles that map driver fields to a consistent layout.

Associate devices with PDU outlets for remote power cycling and power monitoring from the Portal.

Overview of Innomesh Ops for remote device actions including reboot, source selection, volume control, and firmware upgrades.

How automation policies run asset actions automatically, the three policy types, and the targeting and scheduling rules they share.

Create a policy that runs asset actions on a recurring daily or weekly schedule, or during a maintenance window.

Create a policy that runs remediation actions automatically when a Hotlist alert matches its conditions, for self-healing devices.

Detect devices that have drifted from their desired configuration, provision new devices on first appearance, raise Hotlist compliance alerts, and schedule remediation actions automatically.

Monitor upcoming asset actions, audit what has already run, and remove queued actions from the Actions page in Innomesh Portal.

meshIQ is the Innomesh platform-wide AI assistant for querying alerts and estate insights and turning questions into charts and graphs.

Ask meshIQ a plain-language question to generate a chart, switch between chart and table views, and save insights for later.

Use the /meshiq-catalog command to browse every dataset meshIQ can query, grouped by category, each with preset questions.

Hand a Hotlist alert to meshIQ's Alerts agent for a thorough diagnosis and remediation suggestions using the meshIQ diagnosis button.